If you have questions regarding the status or your please e-mail us at: service@tradewindsfruit.com Please include your name and email address used for the purchase. For general questions, please contact us at: service@tradewindsfruit.com.

Terms of Business

Trade Winds Fruit is committed to providing our customers some of the most difficult to find and exotic seeds fresh from harvest. We do not store seeds for excessive amounts of time and will send limited-viability seeds undried. We periodically test our seed stock and can attest to germination as we cultivate many of the plants ourselves, from our own seeds. All seeds are for planting purposes only, and should not be consumed. We identify all plants and seeds to the absolute best of our abilities and take great care to make sure both species and varieties are sourced and identified correctly. Some species are similar in appearance and nature, and Trade Winds Fruit does not make any guarantee or hold any liability if germinated seeds produce differently or are different from parent sources. Our tomato and pepper seeds are open-pollinated and as such, cross-pollination may sometimes occur. We offer no warranty on any seeds but in most cases are happy to work with customers or provide replacements for non-viable seeds. Many tropical seeds have widely varying germination times. Please refer to our seed germination page for tips on germination and estimated germination times.

How many seeds are in a pack?

• The number of seeds per pack varies with the type of seed. On average you will receive 10-15 seeds per pack unless the seeds are very large, or the seeds are listed as being limited availability. A few exceptions include Citrus, which typically have from 5-10 seeds per pack and tomatoes and peppers, which typically have 15-40 seeds per pack.

Do you take phone orders?

• We do not currently take phone orders, but we do take mail orders.

Do you have a printed catalog?

• Yes, you can order a printed catalog or download a PDF version: catalog

Do you test your seeds?

• We personally test every batch of seeds for germination and viability before sending them to our customers. If they don't germinate for us, we don't send them!

My seeds are not germinating. What should I do?

• Please check our tips on seeds germination. Many tropical seeds have widely varying germination times. Examples include palms, which often take up to 6-12 months for germination and the Passiflora's, which may take up to several months to germinate without pre-treatment.

I want to return my package. How do I do that?

• We do not accept returns of seeds UNLESS the package is unopened and returned promptly. Please notify us immediately if you are returning your package.
• If you are not happy with the germination of your seeds please contact us at service@tradewindsfruit.com and we will respond quickly to your request to make accommodations and recommendations.
• We are not responsible for poor germination due to customer neglect and improper care of seeds. We personally test every batch of seeds for germination and viability before sending them to our customers. If they don't germinate for us, we don't send them!

Where can I get more information on my plants?

• We include planting and growing instructions with your order.
• Additionally, please browse through our fruit database for more information about the plants.

How do I place an order?

• You can order online through our shopping cart.
• You can order by mail. Just fill out the order form and mail it with payment to:

Trade Winds Fruit
P.O. Box 212211
Chula Vista, CA 91921

 

Forms of payment.

• We accept credit cards for online payments through our website shopping cart.
• For mail orders we accept credit cards, checks, money orders, and cashier's checks drawn on U.S. funds.

Can I use your pictures for my own uses?

• All of the images and text on this website are copyright 2001-07 Trade Winds Fruit.
• Images and text may be used for non-commercial purposes, although we ask that you reference us.
• Permission must be obtained from Trade Winds Fruit before using website content for any other purpose.

Do you have a minimum order?

• There is no minimum order for United States customers. The minimum order for international/non-U.S. destinations is $6.00.

What do you charge for shipping?

Standard domestic shipping is free. Please see our Ordering and Shipping page for further information about shipping options.

To what countries do you ship?

• We ship to all countries.

How much do you charge for international shipping?

Minimum order is $6.00
• Due to increased shipping costs to international destinations there is a 5% surcharge on all orders shipped to Canada and Mexico, and a 10% surcharge on orders shipped to all other international destinations

Do you charge tax?

• Seeds are not subject to sales tax.

How long will it take to receive my order?

• We send out most orders within 2-7 BUSINESS days of receipt of your order. U.S. orders should be received within a few days after shipment. For customers choosing standard free domestic shipping, please keep in mind that postal delivery times can vary and sometime may take up to a week or two for delivery. For this reason we strongly recommend selecting priority or express mail shipping for faster and more reliable delivery. International orders have varying delivery times depending on the destination country and can on rare occasions take up to several weeks.
• Occasionally, seasonal items may be temporarily out of stock and you may have to wait until we have received a new supply. In those cases we can refund your money, give you a store credit, or find a different item to replace the unavailable item.

Can I have a tracking number?

• Tracking numbers are only available when you select the express mail shipping option. If you would like your order to be tracked during shipment, make sure to select express mail. International orders cannot be tracked. Make sure to read our ordering information before placing a seed order shipped to an international destination.

How do I find out the status of my order?

• Most orders will be sent within 2-7 business days after your order is received. Shipping times can vary once the order has shipped depending on destination and delivery option. Please see the questions above for more information. If you have specific questions about your order please e-mail us at service@tradewindsfruit.com.

How can I find out about new seed arrivals?

• We offer an e-mail notification service for new seed arrivals, click here for more information.

I received an unsolicited e-mail from you containing an attachment, what is it?

• We do not send unsolicited advertisement e-mails, and we will never send you any e-mail with an attached file unless it was specifically requested. This is a common trick used by individuals and software programs wishing to spread viruses across the internet. E-mail is sent to a user, seemingly from a real business or person, and includes an attached file, usually with a short, vague message. Never open the attached file. Delete such e-mails immediately.

Do you sell bulk seeds?

• We do sell a limited selection of seeds in bulk. Please see: bulk seeds

 

 

 

For all other information, contact us at: service@tradewindsfruit.com